Refund policy
Return & Refund Policy
At LUNORA, we want you to shop with confidence.
30-Day Return Policy
You have 30 days from the date your order is delivered to request a return.
To be eligible for a return, your item must be unused, in its original condition, and returned in its original packaging with proof of purchase.
To request a return, please contact us at:
If your return is approved, we'll provide instructions on how to return your item.
Returns sent without prior authorization will not be accepted.
Personalized Products
Because each LUNORA case is custom-made, personalized products cannot be returned or refunded unless they arrive damaged, defective, or you receive the wrong item due to our error.
Please make sure your uploaded photo and selected phone model are correct before placing your order.
Damaged or Incorrect Orders
Please inspect your order upon arrival.
If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include photos of the issue so we can resolve it as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
Shipping charges are non-refundable.
Refunds
Once we receive and inspect your return, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Depending on your bank, it may take additional time for the funds to appear in your account.
European Union Customers
If your order is shipped to the European Union, you may have additional consumer rights under applicable law, including a 14-day withdrawal period where required by law.