Shipping policy

Welcome to LUNORA. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. By placing an order with LUNORA, you agree to the terms outlined below.

Worldwide Shipping

LUNORA proudly ships to customers worldwide. Shipping availability may vary depending on the destination country and local carrier restrictions.

Order Processing

All orders are processed within 3 business days after payment has been successfully received and verified.

Business days are Monday through Friday, excluding weekends and public holidays.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

During periods of high order volume, promotional events, or holidays, processing times may be extended. If a significant delay occurs, we will notify you via email.

Estimated Delivery Time

Once your order has been processed and dispatched, the estimated shipping time is approximately 9 business days.

Estimated Timeline

  • Processing Time: 3 Business Days
  • Shipping Time: Approximately 9 Business Days

Estimated Total Delivery Time: Approximately 12 Business Days

Please note that all delivery times are estimates only and are not guaranteed.

Actual delivery times may vary depending on:

  • Destination country
  • Customs clearance procedures
  • Shipping carrier operations
  • Weather conditions
  • Local holidays
  • Government regulations
  • Other events beyond our reasonable control

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow 2–5 business days for tracking information to become available after your order has been dispatched.

Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country's customs authorities.

Unless otherwise stated at checkout, these charges are the sole responsibility of the customer.

LUNORA has no control over these fees and cannot estimate or guarantee their amount.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information at checkout.

LUNORA is not responsible for shipments delayed, lost, or returned due to incorrect, incomplete, or undeliverable addresses provided by the customer.

If an order has not yet been processed, we will make reasonable efforts to update the shipping address upon request.

Failed Deliveries & Returned Packages

If a shipment is returned because:

  • The shipping address provided was incorrect;
  • The package was unclaimed;
  • Delivery was refused;
  • Required customs duties or taxes were not paid;

the customer may be responsible for any applicable return shipping charges, customs fees, storage fees, and reshipping costs.

Shipping Delays

While we strive to deliver all orders within the estimated timeframe, LUNORA shall not be liable for delays resulting from circumstances beyond our reasonable control, including but not limited to:

  • Customs inspections
  • Carrier delays
  • Severe weather conditions
  • Natural disasters
  • Labor strikes
  • Government actions
  • Transportation disruptions
  • Force majeure events

Such delays do not entitle the customer to compensation or reimbursement unless otherwise required by applicable law.

Lost Packages

If your tracking information indicates that your package has been lost during transit, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment and, where appropriate, provide a suitable resolution in accordance with our policies.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

LUNORA Customer Support

Email: lunoracase@use.startmail.com